IF EVER

Regular checkups, servicing and maintenance with genuine spare parts at authorised service centres will dramatically reduce the probability of a breakdown. But in the rare instance that a breakdown does occur, isn’t it nice to know, that help is just a call away? Just call 1 800 209 7979.

WHEREVER

When you have a road network that spans 33,13,769 kms., the probability of a breakdown happening within hailing distance of a Tata Authorized Workshop is very low. It is precisely for this reason that Tata Motors have tied up with MyTVS, who will provide breakdown assistance including towing to the nearest Tata Authorized dealer workshop or Tata Authorized Service centre through their Authorised Service Provider (ASP).

WHENEVER

A breakdown does not come by appointment, nor does it respect working hours. We know how it feels, when you are stuck in the middle of a road, with no one to turn to. That is the reason Tata Motors has introduced 24x7 On Road Assistance Program. We are now on standby mode to offer you quality assistance – day and night.

Response Time**

The On Road Assistance program will be automatically available to all new Tata passenger vehicles purchased on or after February 1st 2009 for the duration of warranty period. The program shall also be available for extended warranty period for such customer who have opted for extended Warranty on new Tata vehicles bought after this date

Standard procedure when calling for On Road Assistance In case of a breakdown:

• Dial the toll free help line number – 1 800 209 7979
• Identify your vehicle with the Vehicle chassis number that is available in the Owners Service manual or on the
• Helpline sticker on the dashboard, near the steering wheel.
• Explain your exact location with landmarks and tell us about the problem you face with the vehicle.
• Park your vehicle on the edge of the road, open the bonnet and put on the hazard warning signal.
• Place the caution sign supplied with the vehicle approx. 3 m from the vehicle in the direction of on coming traffic.

* Coverage under the 24 X 7 On Road Assistance Program
I. The 24x7 On road assistance service covers the following services on your vehicle. During warranty period

• Wheel change through spare wheel.
• Arrangement of fuel. ( fuel cost will be chargeable at actual cost)
• Re-opening the vehicle in cases of Key lock out.
• Rectification of electrical problems related to battery, fuses etc.
• On spot repairs for complaints repairable at site. ^
• Car to car towing or winching & towing for non accident cases up to a maximum of 15 kms to the nearest Tata Motors authorized dealer workshop. Towing charges at actual cost beyond the same to be paid to the ASP in cash. (Any ferry or toll charges levied in relation to the vehicle being towed to be paid by the customers in actuals in cash).

II. The 24x7 on road assistance service coverage as indicated above during the extended warranty period of your vehicle is up to a maximum of 3 events for 18/12 months extended warranty period & 4 events for 30/24 months extended warranty period.

Exclusions

24x7 on road assistance program does not apply to:-

• Cost of parts, consumables & labour for such repairs not covered under warranty*
  The charges are to be settled with the ASP in cash.
• Toll or ferry charges paid by ASP in reaching to the breakdown site to be settled  with ASP in cash
• Cases involving Accident, fire, theft ,vandalism, riots, lightening, earthquake, windstorm, hail, tsunami, unusual weather conditions, other acts of god , flood, etc
• Vehicles that are unattended ,un registered, impounded or abandoned
• Breakdowns/defects caused by misuse, abuse, negligence, alterations or modifications made to the vehicle
• Lack of maintenance as per the maintenance schedule as detailed in the owner’s manual
• Cases involving racing, rallies, vehicle testing or practice for such events.

DISCLAIMER

• The service is not available in the states of Arunachal Pradesh, Assam (Except Guwahati city), Meghalaya, Manipur, Mizoram, Nagaland, Sikkim, Tripur, J&K, & in the union territories of Andaman & Nicobar Islands and lakshwadeep.
• **The reach time is indicative & the actual reach time will be conveyed by the call centre at the time of breakdown call.
• The reach time can vary depending on the traffic density & time of the day.
• The reach time indicated does not account for delays due to but not limited to acts of God, laws, rules & regulations for time being in force, orders of statutory or Govt. authorities, industrial disputes, inclement weather, heavy down pour, floods, storms, natural calamities , road blocks due to accidents,  general strife & law & order conditions viz. fire, arson, riots, strikes, terrorist attacks, war etc.
• ^ On spot repair at breakdown site shall depend on nature of complaints & will be as per the discretion of the ASP.
• *The decision for free of charge repairs will be as per the warranty policy & procedures of Tata Motors Ltd. and as per the interpretation of the same by ASP. You will be duly informed by the ASP & call centre for the charges applicable if any.
• All charges wherever applicable need to be settled directly with the ASP.

Exclusion of liabilities

• It is understood that Tata Motors shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of any delay in or non delivery of, defect/deficiency in service/parts provided by ASP.
• Customers are advised to take an acknowledgement from the ASP for list the of accessories/extra fittings and other belongings in the vehicle as well as the current condition related to dents/scratches breakages of parts/fitments of the vehicle at the time of ASP taking possession of the vehicle & to verify these items when delivery is taken back by them. Claim for loss of or damage to items, if any should be taken up with ASP directly. Tata Motors shall not be responsible for any such claims, damage/loss or any deficiency of service of the ASP
• Vehicles will be handled, repaired & towed as per the customer’s risk & Tata Motors shall not be liable for any damages /claims as a result of the same.
• Services entitled to the customer can be refused or cancelled on account of abusive behaviour, fraudulent representation , malicious intent and refusal to pay the charges for any charges related services and spare parts during service or on previous occasion on part of the customer.
• On site repairs may be temporary in nature. The completion of repair does not certify the roadworthiness of the vehicle. The customer is advised to ensure temporary repairs carried out onsite is followed by permanent repairs at Tata Motors Authorized workshop at the earliest
• Terms and conditions and service coverage, exclusions etc. are subject to change without notice.